Shipping Information

At Elegant Ladies Wear, we understand the anticipation of receiving your carefully selected pieces, whether from our exclusive Bram Stoker’s Dracula Collection or our versatile everyday separates. We strive to process and dispatch your order with the elegance and efficiency you deserve.

Order Processing & Delivery Timelines

Order Processing: All orders are processed within 1-2 business days after payment confirmation.

Delivery Options:

  • Standard Shipping: Via DHL or FedEx.
    • Delivery within 10-15 business days after dispatch.
    • Flat rate: $12.95.
  • Free Shipping: Via EMS for orders over $50.
    • Delivery within 15-25 business days after dispatch.

Please note: We ship globally, with the exception of some parts of Asia and remote regions. Delivery times are estimates and may vary based on destination and customs processing.

Returns & Exchanges Policy

Your satisfaction is our paramount concern. Should any item from our collections—be it a dramatic piece from the Crimson Peak Collection or a sleek item from our TRAINING & FITNESS line—not meet your expectations, our refined returns process is designed for your convenience.

Key Return Information

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unworn, unwashed, and have all original tags attached.
  • Original Packaging: All items must be returned in their original, undamaged packaging.
  • Return Shipping: Customers are responsible for the cost of return shipping. We highly recommend using a trackable shipping service.

Our Step-by-Step Return Process

Step 1: Initiate Your Return

To begin a return or exchange, please contact our customer service team within 15 days of receiving your order. Send your formal return request to [email protected] using the template provided below.

Step 2: Prepare Your Items

Ensure all items are in their original, pristine condition. This includes being unworn, unwashed, and with all tags securely attached. Please include the original packing slip or a copy of your order confirmation inside the return package.

Step 3: Ship Your Return

Securely package your items and mail them to our returns center at:

Elegant Ladies Wear Returns
2971 Edsel Road
Long Beach, US 90802

Important: As we cannot be responsible for return packages lost in transit, we strongly advise you to use a trackable and insured shipping method.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Elegant Ladies Wear Team,

I would like to request a [return/exchange] for my recent order.

  • Order Number: [Your Order Number]
  • Order Date: [Date of Order]
  • Items to Return/Exchange:
    • [Item Name], [Size], [Color]
  • Reason for Return/Exchange: [Please specify reason]
  • For exchanges, my preferred replacement item would be:
    • [Item Name], [Size], [Color]

Please provide any necessary instructions for completing this process.

Thank you,
[Your Full Name]
[Your Email Address]

Refund Information

Once your return is received and inspected at our facility, we will process your refund within 3-5 business days. You will be notified via email once this has been completed.

  • Credit Card (VISA, MasterCard, JCB): Refunds will appear on your statement within 5-10 business days.
  • PayPal: Refunds will reflect in your account within 3-5 business days.

Please note that original shipping fees are non-refundable.

Non-Returnable Items

To ensure the hygiene and safety of all our customers, the following items are final sale and cannot be returned or exchanged:

  • All items marked as FINAL SALE on their product pages.
  • Intimate apparel and swimwear if the hygiene seals have been removed.
  • Personalized or custom-made items from our COLLABORATIONS collection.
  • Any EQUIPMENT or TRAINING & FITNESS products that have been opened or used.

Exchange Policy

We gladly offer exchanges for items of equal value within the 15-day return window. If you wish to exchange an item for a different size or color, please indicate this clearly in your return request. All exchanges are subject to product availability.

Need Further Assistance?

Our dedicated customer service team is here to ensure your experience with Elegant Ladies Wear is seamless and elegant. Please do not hesitate to contact us with any questions regarding shipping, returns, or exchanges.

Email: [email protected]
Address: 2971 Edsel Road, Long Beach, US 90802

We typically respond to all inquiries within 24 hours during standard business days.

With elegance,
The Elegant Ladies Wear Team