At Elegant Ladies Wear, we strive to ensure your complete satisfaction with every purchase, from our exquisite Bram Stoker’s Dracula Collection to our versatile everyday separates. Should any item not meet your expectations, our refined returns and exchange process is designed with your convenience in mind.
Key Information
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, with original tags attached
- Original Packaging: All items must be returned in original packaging
- Return Shipping: Customer responsible for return shipping costs
Our Return Process
Step 1: Initiate Your Return
To begin the return or exchange process, please contact our customer service team within 15 days of receiving your order. Send your return request to [email protected] using the template provided below.
Step 2: Prepare Your Items
Ensure all items are in their original condition – unworn, unwashed, and with all tags attached. Include the original packing slip or a copy of your order confirmation in your return package.
Step 3: Ship Your Return
Package your items securely and ship to our returns center at:
Elegant Ladies Wear Returns
2971 Edsel Road
Long Beach, US 90802
We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Elegant Ladies Wear Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
– [Item Name], [Size], [Color]
– [Additional items if applicable]
Reason for Return/Exchange: [Please specify reason]
For exchanges, my preferred replacement item would be:
– [Item Name], [Size], [Color]
Please provide instructions for completing this process.
Thank you,
[Your Full Name] [Your Email Address]Refund Information
Once we receive and inspect your returned items, we will process your refund within 3-5 business days. Refunds will be issued to your original payment method:
- Credit Card (VISA, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
Please note that original shipping fees are non-refundable.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- FINAL SALE items (as indicated on product pages)
- Intimate apparel and swimwear (if hygiene seals are removed)
- Personalized or custom items from our COLLABORATIONS collection
- Opened or used EQUIPMENT and TRAINING & FITNESS products
Exchange Policy
We gladly offer exchanges for items of equal value within 15 days of delivery. If you wish to exchange for a different size or color, please indicate this in your return request. Exchanges are subject to product availability.
Need Assistance?
Our customer service team is here to help with any questions regarding returns or exchanges:
Email: [email protected]
Address: 2971 Edsel Road, Long Beach, US 90802
We typically respond to all inquiries within 24 hours during business days.
With elegance,
The Elegant Ladies Wear Team