Welcome to Elegant Ladies Wear, where timeless elegance meets modern convenience. We’ve curated this FAQ to address your queries about our products, shipping, returns, and more. If you need further assistance, our dedicated team is always here to help at [email protected].
Product Information
What types of products do you offer?
We specialize in elegant women’s apparel and accessories, including dresses, separates, clothing, and exclusive collections like the Bram Stoker’s Dracula Collection and Crimson Peak Collection. Our range also features collaborations, accessories, and items for men, boxing, MMA, training, and fitness, all designed with sophistication and affordability in mind.
Are your products suitable for special occasions?
Absolutely! Our collections, such as the dramatic Bram Stoker’s Dracula pieces, are perfect for events requiring a touch of timeless elegance. We also offer versatile separates and dresses for everyday wear, ensuring you always look refined.
Do you have items for men or fitness enthusiasts?
Yes, our menu includes sections for men, boxing, MMA, and training & fitness, providing options for those seeking stylish and functional apparel beyond women’s wear.
Shipping and Delivery
What are your shipping options and costs?
We offer two primary methods: Standard Shipping for $12.95 via DHL or FedEx (10-15 business days after dispatch) and Free Shipping for orders over $50 via EMS (15-25 business days after dispatch). All orders require 1-2 business days for processing.
Do you ship globally?
Yes, we deliver worldwide, except for some parts of Asia and a few remote regions. From our base in Long Beach, California, we ensure secure and prompt delivery to your doorstep.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking notification via email, allowing you to follow its journey with ease.
Returns and Exchanges
What is your return policy?
If an item doesn’t meet your expectations, you may return it within 15 days of receipt. Please visit our Returns & Exchanges page for detailed instructions to ensure a smooth process.
Are there any conditions for returns?
Items must be in original condition with tags attached. For specifics, refer to our returns page or contact us for assistance.
Payment Methods
What payment methods do you accept?
We accept secure payments via VISA, MasterCard, JCB, and PayPal, ensuring a convenient and safe checkout experience.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your data, so you can shop with confidence.
Account and General Inquiries
How do I contact customer service?
For any questions, reach out to us at [email protected]. We’re here to help with delivery, product, or account issues.
Do you have a final sale section?
Yes, check our “FINAL SALE” menu for exclusive deals on select items. Please note that these may be subject to different return policies.
Thank you for choosing Elegant Ladies Wear. We strive to make your shopping experience as graceful as our collections. With elegance,
The Elegant Ladies Wear Team